To apply, email your CV to hr@lwc-drinks.co.uk

Can't find a role that suits you? Send us your CV for our consideration as and when future positions become available. Email your CV to hr@lwc-drinks.co.uk

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  • Pub Manager / Agent

    Closing Date:
    • White Lion, Houghton Le Spring, Sunderland
    • Potential Salary £30-40k

    Extensive Refurbishment Planned For 2020. Dorbiere Pub Group proudly operates over 45 pubs from the North East down to the Midlands and has been in operation for nearly 40 years. Our pubs range from community led pubs and student bars to country inns in the heart of the Derbyshire countryside, with a selection of accommodation pubs, gastro pubs and brew houses. Our pubs are at the heart of every community and beat our core values of giving our customers quality, service and value.

     

    What are we looking for...

    • People who are:
    • Enthusiastic
    • Results driven
    • Hardworking
    • Outgoing and friendly
    • Experienced in bar and cellar work

     

    These positions would suite someone seeking a new and exciting challenge and themselves to the next level. Ideal for anyone wishing to take the next step up in their career. If you have catering experience this could be advantageous as some sites may also be able to operate a food offer as well.

    Operating free of tie pub’s, we offer a great opportunity to run your own business with only a minimal refundable deposit required to enter a partnership that will offer you a great pub. Support by an area manager with a wealth of experience will help you to succeed as small business operator in a career that is both hugely rewarding and profitable.

     

    Requirements...

    • Experience of pub or retail management preferred
    • A Personal License is essential.

     

    How it works...

    You will receive 18% of the net weekly turnover. You will be classed as a self-employed person. Living on site is required but is also free of charge. Any food Operation is 100% yours.

     

    What we pay for...

    Business rates, Sky / BT Sports, stock, delivery charges, all utilities, up keep of the venue, entertainment, planting, glassware.

     

    What you pay for...

    Council Tax on accommodation, and any staff you employ – that’s it!

    Full details
  • Customer Service Advisor

    Closing Date:
    • Hereford Depot
    • DOE

    To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.

    Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

    Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems. Working 5 from 7 days.

     

    Core Duties

    • Building relationships with weekly telesales Out Bound customers, being a regular point of contact
    • Ability to convert Incoming calls to Planned Out Bound calls.
    • To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
    • To have a clear and personable telephone manner.
    • Take ownership of solving customer issues through pro-active customer service.
    • To promote the sale of LWC Drinks own brand products
    • To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
    • To promote from our promotional brochure and up sell specific drives.
    • Understanding the need to target specific Customers with products that are relevant to them.
    • Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

    Key Skills

    • Excellent Customer Service Skills
    • Use of Microsoft Excel for spreadsheets and records
    • Good team work skills
    • Good communication and relationship building skills

     


    Reports To: Office Manager/Telesales Team Leader

     


    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1000 people and they have 14 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

    Full details
  • Assistant Depot Manager

    Closing Date:
    • Hereford Depot
    • DOE

    To learn how the Depot Manager returns the budgeted Net Profit for the depot as agreed by the Company Directors.

    To shadow and assist in managing the day to day running of the depot.

    To monitor the quality, quantity, cost and efficiency of the depot.

    To analyse important data to monitor performance and plan improvements; for example 5 weekly reports and the weekly and monthly margin reports.

     

    Main Duties

    • To learn how to review and manage monthly margin reports, gross margins on cyberquery, gross margins on trinity, retro credit report, ullage write offs, add backs, aged debt report. Also reports on Loans, fridges and essential retro’s, free stock.
    • Responsiblity for managing LWC support- add backs, promotional offers and supplier deals and sponsorships.
    • Liaising and negotiating with customers and suppliers.
    • Assisting in optimising depot sales: working closely with account managers to help develop new business as well as improving business retention. To assess the Account Manager’s performance on a monthly basis at Depot Sales meetings.
    • Ensure that the depot meets sales targets set by the Sales Manager and the Company Directors.
    • To ensure adequate security of cash and stock within audit guidelines.
    • Enforcing health and safety policies and procedures.
    • Assisting to initiate marketing campaigns and sales promotions to increase sales.
    • Ensuring that the depot is competing effectively with local competitors.
    • To allocate and manage staff resources according to changing needs of the depot.
    • Responsible for allocating all depot staff holiday requests and absence monitoring.
    • To foster a positive team spirit, communicate sales figures and initiate better ways of working within your depot team.
    • To assist with any warehousing and distribution needs within the depot.

     

    Key Skills

    • Use of Microsoft Excel for spreadsheets and records
    • Full use of ‘Trinity’ system, quote system and Cyberquery
    • Good communication skills
    • Good Management skills
    • Good Customer service skills
    • Good specialist knowledge of the Drinks Industry and the market place

     

    Reporting directly to the LWC Drinks Depot Manager

    Full details
  • Business Development Manager

    Closing Date:
    • Stoke-on-Trent, UK
    • DOE

    Are you an operations professional looking for your next big challenge? Could you oversee a large territory and drive excellent standards within hospitality? If so, read on.

     

    Dorbiere Pub Group, sister company to LWC Drinks Ltd, is an independently owned and managed pub group. With a large portfolio of pubs, inns and bars located across the North-West, North-East and the Midlands of England, we take pride in our establishments and are making sure that pub-life is at the heart of the British community. We’re now looking for a Business Development Manager to work with our teams at Pubs across the Midlands.

     

    This is a rare chance to play a key, leading role in the operations of our company. The environment you will be part of is vibrant, fast-paced and dynamic, as you would expect with a modern leisure retail environment and the teams you will deal with are enthusiastic and eager to make a success of the hospitality career.

     

    So, if you can lead from the front, oversee a wide array of operations and make a significant difference to profitable outcomes, this is the role for you.

     

    As a Business Development Manager, you will be tasked with maximising profits at retail properties to agreed targets.

     

    Aiming to present company products, services and image to the highest standard, you will oversee a group of Managers at venues across the Midlands. You will play a vital role in their career with Dorbiere Pub Group, first recruiting them and then training, coaching and managing their activities to ensure success.

     

    Taking part in all aspects of management, you will oversee budgets, create and implement plans, make price recommendations and provide over-arching management of teams.

     

    You will ensure that all of our pubs and venues are compliant with company standards and operate within legal guidelines at all times. These guidelines will include H&S, fire, employment, hygiene and gaming regulations, the law regarding weights and measures, trades descriptions, underage drinking, employers’ liability insurance and public entertainment licensing, as well as COSHH and Riddor.

     

    Interested? To be considered, you will need previous experience in an operations-type role. You will also need knowledge of the following legal acts and regulations:

    - Health and safety regulations
    - Weights and measures
    - Trades descriptions
    - Underage drinking
    - Fire regulations
    - COSHH
    - Riddor
    - Employers’ liability insurance
    - Employment regulations
    - Hygiene regulations
    - Gaming regulations
    - Public entertainment licensing

     

    Motivated and enthusiastic, as a Business Development Manager, you will need to be organised, able to multi-task and keen to lead and influence others. Excellent communication, interpersonal and motivational skills are also key.

     

    Job Ref: 130220CW

    Full details
  • Customer Service Advisor

    Closing Date:
    • Eastbourne BN23, UK
    • DOE

    To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.

    Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

    Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems. Working 5 from 7 days.

     

    Core Duties

    • Building relationships with weekly telesales Out Bound customers, being a regular point of contact
    • Ability to convert Incoming calls to Planned Out Bound calls.
    • To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
    • To have a clear and personable telephone manner.
    • Take ownership of solving customer issues through pro-active customer service.
    • To promote the sale of LWC Drinks own brand products
    • To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
    • To promote from our promotional brochure and up sell specific drives.
    • Understanding the need to target specific Customers with products that are relevant to them.
    • Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

     

    Key Skills

    • Excellent Customer Service Skills
    • Use of Microsoft Excel for spreadsheets and records
    • Good team work skills
    • Good communication and relationship building skills

     

    Reports To: Office Manager/Telesales Team Leader

     

    Job Ref: 130220JR

     

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1000 people and they have 14 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

    Full details