Current job vacancies

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Overview

To deliver products to customers within a specific area in a safe and friendly manner.  Responsible for the care and upkeep of your designated vehicle.  To provide excellent Customer service standards to every customer. The role is a Tuesday-Saturday shift.

Main Duties

• The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
• Responsible for completing delivery notes, return sheets and collecting payments.
• Execute any special requests from customers by picking up and delivering items as directed on the delivery note.
• Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
• Responsibility for the checking the run sheets, picked orders for your deliveries and routing.
• To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.
• Make customers aware of any stock shortages or problems with their delivery.
• Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
• Ensure that correct health and safety procedures are adhered to.
• To complete all required checks and ensure that check sheets are passed to the distribution manager.
• The ability to help in the warehouse when required.
• To look presentable in the correct LWC Drinks uniform at all times.
• Physical and manual handling involved.

Knowledge and Experience

• Good safety practices and driving habits
• Possess the correct driving license required for the vehicle
• Good communication skills
• Excellent Customer Service Skills

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 271124dg) in the title of your E-mail to recruitment@lwc-drinks.co.uk

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Overview

To complete a daily Outbound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.  Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Taking part in regular Promotional Drives, upselling from Promotional Brochure on all calls. Utilising all available reports & systems.

Main Duties

• Building relationships with weekly Telesales Out-Bound customers, being a regular point of contact.
• Ability to convert Incoming calls to Planned Out-Bound calls.
• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to Customers on their areas.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific Customers with products that are relevant to them.
• Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

Knowledge and Experience

• Excellent Customer Service Skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good product knowledge.
• Ability to sell and up-sell.

About the role

• 40 hours per week.
• Monday to Friday, occasional weekend work.
• Eligibility to receive a £2,000 bonus, dependent on agreed targets.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 261124AF) in the title of your E-mail to recruitment@lwc-drinks.co.uk

Main Duties

Reporting directly to the Warehouse Supervisor, Warehouse & Distribution Manager and Depot Manager, the purpose of the Warehouse Operative will be to complete tasks which assist the day to day running of the Warehouse, the up keep of the warehouse, the organisation of bin bay locations and to ensure correct storage of all products. The role is quite physical and manual handling is one of the main requirements.

Key Skills

• Adhering to good practice within the warehouse;
• Responsible for correctly picking orders and placing in the correct location for deliveries;
• Always being aware of possible stock shortages and informing the warehouse Supervisors or the  managers so that they can be ordered;
• Ensure that all new stock delivered must be put away ASAP; all stock must be put away in the correct bin-bay location and match the delivery note received;
• Assist in the monthly stock takes at weekends;
• Assist with stock audits on a weekly basis;
• Filling out the correct information on the out of date list, damaged stock list (write off sheet), and fork lift and pedestrian truck records;
• Ensure that you follow the correct health and safety procedures;
• Wear  the correct equipment for your job when on site, for example, safety boots, gloves, the correct high visibility vest;
• Being able to prioritise workloads;
• Flexible approach to working;
• Assisting drivers as mate as an when required.

Knowledge and Experience

• Good team work skills.
• Good communication skills.
• Good product knowledge.
• Flexi FLT licence is an advantage.

Your working hours will be 40 hours per week, Monday to Friday, from 8:30 AM to 5:30 PM. Additionally, you will be eligible for a £2,000 discretionary bonus, subject to achieving set KPIs.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 251124KP        ) in the title of your E-mail to recruitment@lwc-drinks.co.uk

LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people and they have 18 depots across the UK as well as a Support Centre and Hub distribution centre based in Chadderton, Manchester.
 

Job Title: Wine Specialist Account Manager
Reports To: Sales Manager
 

Job Information

• Management of the top wine accounts within the region
• Delivering quality new wine business in the region from existing or new accounts
• Maximising wine performance within the region through hosting key events, tastings and training.
• Supporting LWC wine business in Key and National accounts

New Business

• Identify key wine opportunities in the region and implement a plan to target them.
• Open new wine accounts, working alongside the wider team.
• Maintaining and updating a live customer prospect list

Account Retention

• Ongoing account management of top wine accounts.
• Wine reviews to be undertaken half yearly with wine accounts on region
• Responsibility for Wine Development Plans within Key Accounts as and when agreed

Market Penetration

• Maximise wine opportunities through quarterly account reviews
• Minimum of 15 days per month in trade to include:
• Prospecting
• Existing account visits
• Training
• Commercially building wine lists in-line with market trends
• Maximising profitability by identifying LWC’s own brand opportunities
• Presenting a wine slot at each monthly depot meeting
• Management of samples

Reporting

• Completing weekly call logs and sending them to the Line Manager
• Attending monthly meetings with the Line Manager to discuss sales performance
• Attending quarterly meetings with the Regional Sales Manager to discuss depot wine performance

Team Work

• To be fully prepared for Management, RSM, WDM meetings and 1:1s
• Work closely with the Depot Managers, Stock Controllers, Telesales and Wine Team
• Take ownership of Regional Wine Tastings and wine led events

To be considered, you will need

• Commercial experience of selling wine (on-trade preferred)
• A good track record in sales and meeting growth targets
• Knowledge of the wine trade and trends
• WSET Level 3 Award in Wines.

What we offer

• Competitive Salary & Bonus Scheme
• Mobile Phone & Laptop
• Company Car & Fuel Card
• Work & Travel Expenses

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 221124AK) in the title of your E-mail to recruitment@lwc-drinks.co.uk

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,400 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Overview

To deliver the pre-agreed budgeted margin for the designated post code area. To increase the number of trading accounts in the post code area by achieving a pre-agreed new business target. To retain the existing customer base and grow the spend per account through category up selling. To represent the company to the market and to represent the market to the company.

Main Duties

• Delivering your contribution of the depot gross margin.
• Manage the debt ledger for your area, including correct completion of company account forms and the timely collection of cash and cheque where appropriate.
• Delivering targets on drive brands with brand partners.
• Over delivering on every aspect of customer service you can affect.
• To have the overriding responsibility, duty of care and management of your accounts from start to finish.
• Liaise effectively with all other departments including telesales, credit control, sales support, distribution and administration.
• Organisation of technical installations on draught beer dispenses equipment.
• Consulting with customers to offer impartial advice on promotional activity to help them grow their businesses.
• Liaising with brand representatives currently operating in your area.
• To successfully promote LWC Drinks own brand products.

Knowledge and Experience

• Excellent Customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Good team work skills.
• Good communication and relationship building skills.
• Good specialist knowledge of the drinks industry, products and the on trade market.
• WSET Level 1 preferred.
• Commercial experience in selling wine (on-trade preferred).
• Good track record in sales and meeting growth targets.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 071124TK) in the title of your E-mail to recruitment@lwc-drinks.co.uk

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,400 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Overview

To deliver the pre agreed budgeted margin for the designated post code area. To increase the number of trading accounts in the post code area by achieving a pre-agreed new business target. To retain the existing customer base and grow the spend per account through category up selling. To represent the company to the market and to represent the market to the company.

Main Duties

• Delivering your contribution of the depot gross margin.
• Manage the debt ledger for your area, including correct completion of company account forms and the  timely collection of cash and cheque where appropriate.
• Delivering targets on drive brands with brand partners.
• Over delivering on every aspect of customer service you can affect.
• To have the overriding responsibility, duty of care and management of your accounts from start to finish.
• Liaise effectively with all other departments including telesales, credit control, sales support, distribution and administration.
• Organisation of technical installations on draught beer dispenses equipment.
• Consulting with customers to offer impartial advice on promotional activity to help them grow their businesses.
• Liaising with brand representatives currently operating in your area.
• To successfully promote LWC Drinks own brand products.

Knowledge and Experience

• Excellent Customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Good team work skills.
• Good communication and relationship building skills.
• Good specialist knowledge of the drinks industry, products and the on trade market.
• WSET Level 1 preferred.
• Commercial experience in selling wine (on-trade preferred).
• Good track record in sales and meeting growth targets.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 251024TK) in the title of your E-mail to recruitment@lwc-drinks.co.uk

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Main Duties

• To deliver the pre-agreed budgeted margin for your own designated post code area.
• To increase the number of trading customers in the post code area by achieving a pre-agreed new business target.
• To retain the existing customer base and grow the spend per account through category up-selling.

Key Responsibilities

• Deliver your contribution of the depot gross margin.
• Manage the debt ledger for your area, including correct completion of company account forms and the timely collection of cash and cheques where appropriate.
• Delivering targets on drive brands with brand partners along with key categories such as wine, cask ale and our own
• Signature Brands portfolio.
• Over delivering on every aspect of customer service you can affect.
• To have the overriding responsibility, duty of care and management of your accounts from start to finish.
• Liaise effectively with all other departments including telesales, credit control, sales support, distribution and administration.
• Consulting with customers to offer impartial advice on promotional activity to help them grow their businesses.
• Liaising with brand representatives currently operating in your area.
• To successfully promote LWC Drinks’ own Signature Brands portfolio.

Key Skills

• Excellent customer service skills
• Experience of Microsoft Office programs (Excel, Word, PowerPoint etc)
• Good team-working skills but the ability to operate on your own in trade
• Strong and confident communication and relationship building skills
• Basic understanding of the drinks industry, products and the on-trade market.                                                          

What we offer

• Competitive Salary
• 20% Targeted Bonus based on agreed KPI’s
• Company Car
• iPhone
• iPad

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 251024JTK) in the title of your E-mail to recruitment@lwc-drinks.co.uk

Objectives of the job

• To drive new business in the depot via Lead Generation.
• To increase customer retention by closely managing the 5 Weekly Report.

Key Responsibilities

• To ensure a high standard of customer service with creating an initial business relationship with all new customers. Set up initial orders and delivery requirements.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products
• Briefing of all office staff and account managers on new brochures.
• To produce and analyse daily margin reports, to action amendments and follow up on the progress of accounts.
• To identify customers with spending capacity of greater than £1,000 per week and liaising with the Account Management Team
• Retaining strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Attending monthly sales meetings to present KPI’s
• Generate 10 appointments per week for account managers on prospective new customer.
• Researching potential customers by using the web and industry news.
• Use of company databases & account managers to build data base of prospective
• customers.
• Plan sales drives on specific areas as agreed with the team.
• Communicate weekly with account managers on progress and confirm appointments.
• Using the quote system to provide customers with a basic price list from templates.
• Produce bi-monthly cask brochure.
• Liaise with cask suppliers on promotions.
• Providing key support for account managers; informing them of results from the 5-weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
• Inputting orders and reviewing products and accounts on the trinity system.

Key Skills

• Use of Microsoft Excel for spreadsheets and records
• Ability to identify potential customers within the hospitality industry
• Good specialist knowledge of the drinks industry, products and the on-trade market.
• Cold-calling experience
• Tele-marketing experience / tele-sales -Hospitality industry
• Self-motivated -keen to progress into an Account Manager/Brands Activation Manager
• Ability to work on your own and plan daily activity
• Strong communication skills
• Target orientated

Additional Information

• 28 hours per week over 4 days.
• Bonus based on account margin.

If you wish to apply, please send your CV and a covering letter (stating your current salary and location), along with the job reference (Job Ref: 171024MM) in the title of your E-mail to recruitment@lwc-drinks.co.uk