Welcome to our current job listings from across the country and across departments.

If you would like to send us your CV for our consideration as future positions become available, please send it to hr@lwc-drinks.co.uk

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  • Signature Brands Activation Manager

    Closing Date:
    • LWC Eastbourne
    • DOE + Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 17 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Role Definition:-

    To own and activate internal and external regional activation of Signature Brands portfolio development strategy

    Accountable for delivery of annual objectives across Distribution, Volume, ROS, Cash and  GP%

     

    Core Duties:

    • Demonstrate deep understanding of portfolio brands and capability to deliver compelling and irresistible retailer propositions
    • Create effective relationships with regional account managers and provide training and support which inspires step-jumped portfolio growth
    • Mobilise regional telesales to accelerate portfolio growth
    • Maintain existing and drive new distribution of Signature Brands products
    • Grow Rate Of Sale of Signature Brands via activation of portfolio investment plans
    • Expand range and presence of Signature Brands portfolio through activation of Innovation launch strategy
    • Demonstrate expertise in Investment tactics to maximise margins 
    • Assess and activate events which deliver positive ROI dynamics
    • Management of POS placement, merchandising and sampling
    • Host and attend key account sampling and promotional programmes (which you may run)
    • Creation of bespoke cocktail menus to maximise Signature share of menu and tailored drinks to suit customer base of accounts.
    • Build social media coverage and capture consumer and customer networks to maximise reach of sampling and events

     

    Key Skills: Functional

    • Able to prioritise tasks and organise time efficiently
    • Develop and maintain close relationships with new and existing clients
    • Target and performance navigation
    • Regional plan development knowledge; maintain and strengthen brand image consistently including growth
    • Commercial awareness
    • Fluency in excel
    • B2B experience

     

    Key Skills: Behavioural

    • Act as Brand owner across any given region
    • Able to consistently deliver
    • Pro active leadership skills and the ability to mobilise others
    • Reactive to current events, able to capitalise on any positive PR or Marketing opportunities
    • Drive to progress and excel in role.

     

    Knowledge and Experience:

    Experience of FMCG territory management / working in a bar environment desirable

    Salary - DOE + 20% Bonus achieving KPI's

    Hours - 40 - 45

    Full details
  • Distribution and Warehouse Manager

    Closing Date:
    • LWC Wiltshire Depot
    • DOE + Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 17 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview:

    Distribution and Warehouse managers are responsible for coordinating the storage, transportation and delivery of goods. You will also be involved in stock control and warehousing. Managing the day to day running of the warehouse. Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods. Responsible for the line management of the staff within the distribution team including warehouse staff and transportation staff. Ensuring that all delivery requirements for the depot are successfully met

     

    Core Duties:

    • Managing an O licence fleet within the required legislation
    • Managing recruitment, training and appraising of employees
    • Allocation and manage staff resource according to ever changing needs
    • Managing of costs within budget
    • Implement, manage and maintain heath and safety standards
    • Manage an effective stock control and replenishment process
    • Liaising with customers to ensure high levels of customer service are being achieved

     

    Key Skills:

    • Ability to be flexible as we are a 7 day operation
    • Organisational and planning skills
    • Good IT skills
    • Good team work skills

     

    Knowledge and Experience:

    • National CPC holder would be advantageous but not essential, as training would be provided for the right applicant.
    • Communication and Leadership skills
    • Able to motivate a workforce and encourage strong teamwork
    Full details
  • Business Analyst

    Closing Date:
    • LWC Support Centre, Manchester
    • DOE + Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Core Duties:

    • Preparation of the monthly reporting packs: updating with the latest results and variances; forming supporting commentary
    • Develop and create meaningful reporting, improving existing systems and processes, KPIs, margin analysis, pricing, product, buying information
    • Focused on understanding the factors affecting commercial performance
    • Support and drive improvements in the company's forecasting processes
    • Review and challenge depot performance vs forecast to provide clarity over drivers
    • Support the senior management team in their day to day tasks and assist the decision making process

     

    Key Skills:

    • Highly numerate and literate
    • Collaborative and able to work well with others
    • Hands on member of the team
    • Excellent communication skills
    • Have an energetic and proactive approach to work and always seeking ways to improve systems and efficiencies
    • High level of attention to detail

     

    Knowledge and Experience:

    • Have excellent verbal and written communication skills
    • Previous experience within a similar Business Analyst role
    • Essential evidence of successful operation of processes, procedures and controls to deadlines
    • Strong interpersonal, influencing and negotiation skills
    • Advanced excel skills
    • Commercially aware
    • Qualified to ACCA/CIMA or equivalent
    Full details
  • Warehouse Operative

    Closing Date:
    • LWC Eastbourne
    • DOE + Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview

    Reporting directly to the Warehouse Manager, Deputy Warehouse Manager and Depot Manager, the purpose of the Warehouse Operative will be to complete tasks which assist the day to day running of the Warehouse, the up keep of the warehouse, the organisation of bin bay locations and to ensure correct storage of all products. The role is quite physical and manual handling is one of the main requirements.

     

    Key Skills:

    • Adhering to good practice within the warehouse
    • Responsible for correctly picking orders and placing in the correct location for deliveries
    • Always being aware of possible stock shortages and informing the Warehouse Supervisors or the Managers so that they can be ordered
    • Ensure that all new stock delivered is put away ASAP; all stock must be put away in the correct bin-bay location and match the delivery note received
    • Assist in the monthly stock takes.
    • Assist with stock audits on a weekly basis
    • Filling out the correct information on the out of date list, damaged stock list (write off sheet), and fork lift and pedestrian truck records
    • Ensure that you follow the correct health and safety procedures
    • Wear the correct equipment for your job when on site, for example, safety boots, gloves, the correct high visibility vest
    • Being able to prioritise work loads
    • Flexible approach to working

     

    Knowledge and Experience:

    • Good team work skills
    • Good communication skills
    • Good product knowledge
    • Counterbalance desirable
    • Flexi FLT licence is an advantage

     

    Additional Information:

    • Will invest in the right high calibre candidate (FLT Training/Counterbalance)
    • Hours – 40 hour week – 5 days rolling through 7
    • Bonus – Annual bonus achievable based on performance   

     

    LWC Eastbourne

    C/O HT White & Co Limited

    15 Alder Close

    Eastbourne BN23 6QF

    Full details
  • Telesales/Customer Service Operator

    Closing Date:
    • LWC London Depot
    • DOE + Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview:

    • To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.
    • Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
    • Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

     

    Core Duties:

    • Building relationships with weeklytelesales Out Boundcustomers, being a regular point of contact
    • Ability to convert Incoming calls to Planned Out Bound calls.
    • To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
    • To have a clear and personable telephone manner.
    • Take ownership of solving customer issues through pro-active customer service.
    • To promote the sale of LWC Drinks own brand products
    • To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
    • To promote from our promotional brochure and up sell specific drives.
    • Understanding the need to target specific Customers with products that are relevant to them. 
    • Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

     

    Key Skills:

    • Excellent Customer Service Skills
    • Use of Microsoft Excel for spreadsheets and records
    • Ability to use the trinity system
    • Good team work skills
    • Good communication and relationship building skills
    • Good product knowledge

     

    Additional Information:

    • Hours 9 - 5 with a Saturday on a rota basis. There will be a requirement to work a Saturday approximately every 5 weeks of which the candidate will have one day off in the week
    • Bonus based target
    • Holidays 28 Inc Bank Hols

     

    Place of Work -

    LWC London,

    Units 5/7 Perth Ind Est,

    Slough,

    SL1 4XX

    Full details
  • Credit Controller

    Closing Date:
    • LWC Manchester Depot
    • DOE plus bonus based on targets

    Objectives of the job:

    1. Minimise the depot credit risk and maximise the depots cash flow.
    2. Assist the depot manager in making credit and risk decisions.
    3. Ensure customers pay on time while retaining the business.
    4. Receiving, checking, and processing all new account credit application forms.
    5. Support the depot in ad-hoc duties.
    6. Ensure compliance with the company credit control policy.
    7. Escalate any potential issues to management and assist in resolving.

     

    Main Duties:

    • Understanding the company’s credit control policy and adhering to it.
    • Responsibility for orders over credit, taking accounts off stop and releasing orders from credit authorisation. Liaising with Head office for authorisation as per the company policy.
    • Contact the customer to arrange collection of payments.
    • Responsible for receiving new account credit applications and processing.
    • Implement accuracy with excellent attention to detail in checking all account paperwork received.
    • Identify and clarify what terms and limit the customer requires.
    • Processing credit checks and asset checks for new customers.
    • Obtaining signatories where required from internal management.
    • Set up new accounts on trinity GUI.
    • Reviewing weekly aged debt report and having weekly account manager reviews.
    • Reporting back to head office on a weekly basis filling out the reports that had been provided to monitor the debts.
    • Build good relationships with internal and external customers.
    • Responsible for cash postings.
    • Processing Credit Limit Increase requests when necessary once authorised.
    • Dealing with any bounced payments.
    • Raise credit notes and resolve customer queries.
    • Identify and escalate any depot bad debt, to head office and assist in collection.
    • The ability to take and input customer’s orders when required.
    • Various other administration duties within the office when required; confirmation, sorting the post, filing, processing orders etc.
    • Hours are 5 in 7 days and will include weekend work on a rota basis.
    Full details
  • Warehouse Operative

    Closing Date:
    • LWC Wiltshire Depot
    • DOE + annual Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview

    Location – LWC Wiltshire, Calne, SN11 9BS

    Reporting directly to the Warehouse Supervisor, Warehouse & Distribution Manager and Depot Manager, the purpose of the Warehouse Operative will be to complete tasks which assist the day to day running of the Warehouse, the up keep of the warehouse, the organisation of bin bay locations and to ensure correct storage of all products. The role is quite physical and manual handling is one of the main requirements.

     

    Key Skills:

    • Adhering to good practice within the warehouse
    • Responsible for correctly picking orders and placing in the correct location for deliveries
    • Always being aware of possible stock shortages and informing the warehouse Supervisors or the managers so that they can be ordered
    • Ensure that all new stock delivered must be put away ASAP; all stock must be put away in the correct bin-bay location and match the delivery note received
    • Assist in the monthly stock takes at weekends
    • Assist with stock audits on a weekly basis
    • Filling out the correct information on the out of date list, damaged stock list (write off sheet), and fork lift and pedestrian truck records
    • Ensure that you follow the correct health and safety procedures
    • Wear the correct equipment for your job when on site, for example, safety boots, gloves, the correct high visibility vest
    • Being able to prioritise work loads
    • Flexible approach to working

     

    Knowledge and Experience:

    • Good team work skills
    • Good communication skills
    • Good product knowledge
    • Flexi FLT licence is an advantage

     

    Hours = 40 per week

    Full details
  • Graphic Designer

    Closing Date:
    • LWC Support Centre, Manchester
    • £18,000 - £25,000 DOE

    Off the back of recent success and growth, this long-established and market-leading business is looking to add a Graphic Designer to its in house design team based in Manchester.

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. At 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest-growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products.

    CVs without attached portfolios, or links to online portfolios, will not be considered.

     

    Key Responsibilities:
    •    Assisting the Senior Graphic Designer and other members of the Design Team.
    •    Amending existing drinks lists and creating bespoke menus from scratch.
    •    Working with Account Managers across 16 depots to ensure they meet their customers’ print and design needs.
    •    Creating and preparing print-ready artwork.
    •    Liaising directly with printers.
    •    Working on brochures and other POS to support the business.
    •    Generating ideas for new brands, occasionally including label design.
    •    Creating and amending PowerPoint presentations whn necessary.
    •    Creating online assets such as web banners for our company website.
    •    Liaising with marketing and brands team.

     

    Skills and Qualifications:
    •    Design-related degree or similar (Graphic Design, Web Design or similar)
    •    Be well versed in the Adobe Creative Suite - InDesign, Illustrator, Photoshop and Acrobat (Quark Xpress an advantage)
    •    Microsoft Software (Excel, Outlook, Word and PowerPoint)
    •    Strong portfolio of print work, showing an understanding of print processes.

     

    Key Attributes:
    •    Ability to work at a fast pace, balance several projects at a time and work to tight deadlines.
    •    Excellent organisation skills.
    •    Ability to prioritise tasks and manage own workload.
    •    Proven record of good attendance and time-keeping.
    •    Ability to work successfully as part of a team, with good English and communication skills.
    •    Highly motivated & willing to take on additional workload during busy periods.

     

    Full details
  • Telesales/Customer Service Operator

    Closing Date:
    • LWC South West Depot
    • £15,500 - £16,500

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview:

    • To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.
    • Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
    • Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

     

    Core Duties:

    • Building relationships with weeklytelesales Out Boundcustomers, being a regular point of contact
    • Ability to convert Incoming calls to Planned Out Bound calls.
    • To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
    • To have a clear and personable telephone manner.
    • Take ownership of solving customer issues through pro-active customer service.
    • To promote the sale of LWC Drinks own brand products
    • To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
    • To promote from our promotional brochure and up sell specific drives.
    • Understanding the need to target specific Customers with products that are relevant to them. 
    • Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

     

    Key Skills:

    • Excellent Customer Service Skills
    • Use of Microsoft Excel for spreadsheets and records
    • Ability to use the trinity system
    • Good team work skills
    • Good communication and relationship building skills
    • Good product knowledge

     

    Additional Information:

    • Hours 9 - 5 with a Saturday on a rota basis. There will be a       requirement to work a Saturday approximately every 5 weeks of      which the candidate will have one day off in the week)
    • Bonus based target potentially £1200.00
    • Holidays 28 Inc Bank Hols

     

    Place of Work -

    LWC Southwest, King Charles Business Park, Old Newton Road, Heathfield, Newton Abbott, Devon TQ12 6UT

    Full details
  • Class 2 Driver/Drayperson

    Closing Date:
    • North East Depot
    • £9.56 per hour

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 850 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview

    To deliver products to customers within a specific area in a safe and friendly manner

    Responsible for the care and upkeep of your designated vehicle

    To provide excellent Customer service standards to every customer

     

    Core Warehouse Duties:

    • The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
    • Responsible for completing delivery notes, return sheets and collecting payments.
    • Execute any special requests from customers by picking up and delivering items as directed on the delivery note
    • Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
    • Responsibility for the checking the run sheets, picked orders for your deliveries and routing.
    • To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note
    • Make customers aware of any stock shortages or problems with their delivery.
    • Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
    • Ensure that correct health and safety procedures are adhered to
    • To complete all required checks and ensure that check sheets are passed to the distribution manager.
    • The ability to help in the warehouse when required.
    • To look presentable in the correct LWC Drinks uniform at all times
    • physical and manual handling involved

     

    Key Skills:

    • Good safety practices and driving habits
    • Possess the correct driving license required for the vehicle
    • Good communication skills
    • Excellent Customer Service Skills

     

    Write if applicable

    LWC North East

    MULBERRY WAY

    DUBMIRE INDUSTRIAL ESTATE

    HOUGHTON LE SPRING

    DH4 5RH

    Full details
  • Class 2 Driver/Drayperson

    Closing Date:
    • LWC South West Depot
    • £10.71 hourly rate plus bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 650 people and they have 15 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview

    To deliver products to customers within a specific area in a safe and friendly manner

    Responsible for the care and upkeep of your designated vehicle

    To provide excellent Customer service standards to every customer

     

    Core Warehouse Duties

    • The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
    • Responsible for completing delivery notes, return sheets and collecting payments.
    • Execute any special requests from customers by picking up and delivering items as directed on the delivery note
    • Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
    • Responsibility for the checking the run sheets, picked orders for your deliveries and routing.
    • To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note
    • Make customers aware of any stock shortages or problems with their delivery.
    • Responsible for returning all empty kegs and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
    • Ensure that correct health and safety procedures are adhered to
    • To complete all required checks and ensure that check sheets are passed to the distribution manager.
    • To look presentable in the correct LWC Drinks uniform at all times
    • physical and manual handling involved

     

    Key Skills

    • Good safety practices and driving habits
    • Possess the correct driving license required for the vehicle
    • Good communication skills
    • Excellent Customer Service Skills

     

    Average Working Hours per week across the year: 45

    Longer Hours in Summer & December (up to 60hours per week)

    Saturday working will be required as part of a 5 out of 6 day rota (Mon- Sat)

     

    LWC SOUTHWEST

    King Charles Business Park

    Old Newton Road

    Heathfield

    Newton Abbot

    TQ12 6UT

    Full details
  • Class 2 Licence Drays person with CPC

    Closing Date:
    • LWC Wiltshire Depot
    • DOE + Bonus

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 750 people and they have 15 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Brief Overview:

    To deliver products to customers within a specific area in a safe and friendly manner

    Responsible for the care and upkeep of your designated vehicle

    To provide excellent Customer service standards to every customer

     

    Core Warehouse Duties:

    • The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
    • Responsible for completing delivery notes, return sheets and collecting payments.
    • Execute any special requests from customers by picking up and delivering items as directed on the delivery note
    • Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
    • Responsibility for the checking the run sheets, picked orders for your deliveries and routing.
    • To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note
    • Make customers aware of any stock shortages or problems with their delivery.
    • Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
    • Ensure that correct health and safety procedures are adhered to
    • To complete all required checks and ensure that check sheets are passed to the distribution manager.
    • The ability to help in the warehouse when required.
    • To look presentable in the correct LWC Drinks uniform at all times
    • physical and manual handling involved

     

    Key Skills:

    • Good safety practices and driving habits
    • Possess the correct driving license required for the vehicle
    • Good communication skills
    • Excellent Customer Service Skills 

     

    Working Hours : Monday – Friday (AVG Hours 48 per week)

    All additional hours will be paid at hourly rate  

     

    LWC Wiltshire

    Unit 1 Clarke Avenue

    Porte Marsh Ind Estate

    Calne

    SN11 9BS

    Full details
  • Customer Sales Advisor

    Closing Date:
    • Eastbourne
    • DOE + Bonus

    H T White & Company, part of the LWC Group, are the South East’s leading independent Wine Merchant and Drinks Wholesaler to the licensed trade. We are service led and customer
    focused.
     
    We are looking to recruit an additional person to join our busy Customer Sales Team in Eastbourne. Hours are Monday to Thursday 7 am to 5 pm. Experience in a similar environment preferred but not essential.  
     

    Candidates should possess an excellent telephone manner as well as good written and numeracy skills. Computer literacy for in-house computer system, and a basic knowledge of Word & Excel.
     
    Key Responsibilities & Tasks:
     
     To answer all incoming Telephone Calls:

    • Prompt answering of all telephone calls
    • Re-direct calls quickly and accurately to appropriate department

     

     Inputting Customer Orders via telephone, by email or answerphone

    • Making telephone calls to our existing customer base within agreed timescales. Advising and up selling of all promotions.
    • Accurate processing of customer orders  
    • Liaising with Customers & other departments re out of stock items, substitutions & queries

     

     General Office Admin:

    • Filing/photocopying etc
    • Greet visitors at reception

     

     Health & Safety:

    • Keeping the sales office & reception area clean, tidy & safe
    • Ensuring all Health & Safety Policies are adhered to & informing the Management of any possible hazards

     
    Any other reasonable duties as required

    Full details
  • Customer Support Advisor

    Closing Date:
    • Eastbourne
    • DOE + Bonus

    H.T.White & Company are the South East's leading independent Wine Merchant and Drinks Wholesaler to the licensed trade. We are service led and customer driven.
     
    We are looking to recruit an additional team member for our busy
    Customer Support Department  to work as part of a team to ensure the smooth running
    of a busy and efficient sales office.
     
    Candidates should possess an excellent telephone manner as well as good written and numeracy skills. Computer literacy for in-house computer system, Word & Excel is also a requirement.  
     
    Principal Accountabilities & Key Tasks
     
    • Distribution
        Checking delivery drivers out & in
     
    • Cash Handling
        Reconciliation of all cash received
     
    • Customer Service
        Prompt resolution of all customer queries
        Confirmation of despatch notes
        Posting & emailing of invoices
        Raising of all Credit Notes
     
    • General
        Answering of the telephone within agreed time scale
        Accurate processing of customer orders
        Filing/Photocopying etc
     
    • Health & Safety
        Ensuring all Health & Safety policies are adhered to and informing the management of any
        possible hazards
     
    • Any other reasonable duties as required.

    Full details
  • Telesales/Customer Service Operator

    Closing Date:
    • Wiltshire Depot
    • DOE plus incentive

    LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 750 people and they have 16 depots across the UK as well as a Support Centre and Hub distribution centre based in Openshaw, in Manchester.

     

    Job Title: Telesales/Customer Service Operator

    Reports To: Office Manager                                                          

     

    Brief Overview:

    To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.

    Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

    Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

     

    Core Duties:

    • Building relationships with weeklytelesales Out Boundcustomers, being a regular point of contact
    • Ability to convert Incoming calls to Planned Out Bound calls.
    • To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
    • To have a clear and personable telephone manner.
    • Take ownership of solving customer issues through pro-active customer service.
    • To promote the sale of LWC Drinks own brand products
    • To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
    • To promote from our promotional brochure and up sell specific drives.
    • Understanding the need to target specific Customers with products that are relevant to them.
    • Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

     

    Key Skills:

    • Excellent Customer Service Skills
    • Use of Microsoft Excel for spreadsheets and records
    • Ability to use the trinity system
    • Good team work skills
    • Good communication and relationship building skills
    • Good product knowledge
    Full details