This week, we’re proud to celebrate National Customer Service Week – a nationwide recognition of the people and teams who go above and beyond to deliver outstanding service every day.
At LWC, service isn’t just a value – it’s the foundation of who we are. From our depots and drivers to telesales, account management and support teams, every part of the business plays a role in helping our customers succeed. Whether supporting a local independent venue or a national hospitality group, our goal is always the same: to provide a service that’s personal, dependable and consistent.
To mark the occasion, we’ve taken a moment to reflect on what great service means to our customers by sharing real feedback from across the country. Their words highlight the care, reliability and partnership that underpin everything we do.
Here’s what they’ve had to say:
"I thoroughly believe the company and my account manager have my best business interest at heart." - The Cavendish Arms
"From our wine manager, account manager to telesales and delivery drivers, the service has been exceptional across the board" - South Causey Inn
“Their commitment to sustainability and regular reviews ensure we continue to make responsible choices without compromising on quality.” – King’s College London
“LWC aren’t just a drinks wholesaler, they’re a strategic partner in our growth.” – Boom Battle Bar
"Fantastic service that will always do their best to accommodate any requests. Deliveries consistently on time by helpful drivers." - Rebel Restaurant Group
“The service levels are exceptional across all our cinemas.” – ODEON
“Their knowledge, support and quality have helped us bring our vision to life.” – Angels’ Share
"The service offered is second to none from ordering all the way through to delivery, with each stage professional and helpful." - Carden Park
These testimonials are just a small snapshot of the relationships that define LWC. They reflect the commitment, consistency and passion of our people across the UK – the teams who work tirelessly to ensure customers receive the right products, on time, every time.
As we celebrate National Customer Service Week, we’d like to say thank you to all our colleagues for the role they play in delivering service excellence, and to our customers for continuing to trust and grow with us.
Because at LWC, service drives everything we do.